​
Leo’s Furry Friends Walking and Training Services
Terms and Conditions of Business for Services effective May 2022
1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Leo’s Furry Friends Walking and Training Services and agrees to indemnify Leo’s Furry Friends Walking and Training Services in full against any liability arising from such harm or damage to third parties.
2. The Client agrees that, in admitting their dog, Leo’s Furry Friends has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
3. All dogs will be subject to an initial assessment by Leo’s Furry Friends team prior to using Leo’s Furry Friends Walking and Training Services. Leo’s Furry Friends Walking and Training Services reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.
4. The Client agrees to notify Leo’s Furry Friends Walking and Training Services immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.
5. Leo’s Furry Friends Walking and Training Services offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
6. Leo’s Furry Friends Walking and Training Services will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of The Leo’s Furry Friends team.
7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Leo’s Furry Friends Walking and Training Services, together with any associated costs e.g. call-out charges. The Client authorises the team of Leo’s Furry Friends Walking and Training Services to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the team of Leo’s Furry Friends Walking and Training Services may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
8. Leo’s Furry Friends Walking and Training Services reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella) and microchipping, or the vaccinations are found to be expired or otherwise incomplete.
9. Bitches may not attend Leo’s Furry Friends Walking and Training Services while in season or pregnant. Leo’s Furry Friends Walking and Training Services reserves the right to refuse admission if these criteria are not met.
10. The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Leo’s Furry Friends Walking and Training Services responsible if their dog contracts Kennel Cough while attending.
11. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Leo’s Furry Friends Walking and Training Services immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Leo’s Furry Friends Walking and Training Services reserves the right to refuse admission until satisfied that the condition is resolved.
12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Leo’s Furry Friends Walking and Training Services without prior approval. All such media remain the property of Leo’s Furry Friends Walking and Training Services.
13. The Client agrees that Leo’s Furry Friends Walking and Training Services is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.
14. The Client agrees to ensure their dog has not eaten in the hour before pick up by Leo’s Furry Friends Walking and Training Services to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).
15. Leo’s Furry Friends Walking and Training Services cancellation policy states that, should the client wish to cancel an appointment they must give over 24 hours notice to avoid charges. Should the cancellation be made within the 24 hour period, a 50% charge will be applied.
16. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.
17. The Client agrees that, by signing the key holder waiver form this will indemnify Leo’s Furry Friends Walking and Training Services in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
18. No variation of these Terms and Conditions will have effect unless confirmed by Leo’s Furry Friends Walking and Training Services in writing.
19. The Client understands that ID tags are required by law to be attached to your dog (via collar or harness) when outside the home. Should this be an issue when a Leo’s Furry Friend Walker arrives for the appointment and the dog cannot be walked because of no ID tag, the Client will still be charged for the walk.
20. The Client agrees that, upon ceasing the services from Leo’s Furry Friends, they are to give two weeks paid notice. Meaning they either receive two more weeks of services or they pay for the equivalent total.
21. The Client agrees to pay Leo's Furry Friends Walking and Training services the total sum for the services they receive for their pet, at the prices previously discussed. They will make the payment of the invoiced amount at the end of each month by BACs transfer.
22. The Client agrees that, late payment for the services they have received, may result in a 10 % late fee.
23. The Client agrees to paying two weeks of services up front as a deposit for the initial booking, the total of which will be deducted from their first monthly invoice.